frequently asked questions
Got Questions? Here are some answers to some of the question we get asked most frequently. If you require further assistance, please send us a message using our contact form and a member of our team will be in touch.
HOW DO I MAKE AN APPOINTMENT?
Consultations can be arranged via e-mail, telephone or a written request can be sent to the postal address
Telephone:- 01689 601790
Address:- Ortho4kids, KIMS Hospital, Newnham Court Way, Maidstone, ME14 5FT.
When making a request for an appointment, please indicate if there is a specialist you would like to see, or if you would just like the next available appointment with any of our specialists. A letter of referral may be required from the GP for the insurance company, but the specialists themselves do not need a letter to see you and you can self-refer.
WHAT SHOULD I EXPECT WHEN I VISIT?
The initial consultation is where you meet the specialist and we take a history, generally from the parent, but with the child.
Often at the beginning of the consultation we will discuss things more with the parent and in this way the child gets an opportunity to become familiar with the situation and can contribute to that conversation as much as they want.
There will need to be an examination of the child and this sometimes requires them to take off their clothes and will require walking, standing and lying on the couch for examination. If possible please bring a pair of shorts.
All of our specialists have extensive experience dealing with children, and are aware that even the youngest children can be shy about taking off their clothes in front of a new person, so we are very conscious of this and take it one step at a time, to help them feel comfortable and cooperate with their examination.
In our consultation room there are toys for the patient and siblings to help to keep them occupied and for them to have a positive experience during the visit.
Our specialists will discuss everything they can with the parents before they leave and communicate the intended plan for further investigation.
In general x-rays can be done on the day and so can blood tests, but other types of scans may need to be done on another day and sometimes there is a need for the specialist to confer about the case.
After the consultation everything will go into a letter which goes to the family and the GP if appropriate. Further letters may be needed and follow-up visits will be arranged once the plan for investigation or any further intervention is determined.
WHAT IF MY CHILD NEEDS SURGERY?
It may be that upon assessment it is determined that some surgical intervention is needed for your child.
This will discussed with you in full detail with your specialist and all concerns, indications and any risks will be discussed with you, the parent, in detail.
All our specialists have extensive experience in operating on children and young people, and can have appropriately detailed conversations with you and discuss any concerns that you may have. Once it has been determined that surgery may be needed you will be contacted by an administrator to identify a potential date for when the surgery will be done. This generally happens within a few weeks of the consultation.
If you are going to be away, for example on holiday over the next few weeks, then that can also be taken account of when planning the surgery. Once a date has been agreed you will be contacted by the Paediatric Nurse from the hospital, who will arrange for you and your child to attend for a pre-operative assessment.
At that appointment you will also have an opportunity to discuss what will happen on your child’s admission, and what to expect on the day of surgery.
COMING IN FOR SURGERY
Coming in for surgery can be a very daunting experience, especially for a child or young person, and so we at Ortho4kids encourage you to ask as many questions of your specialist as you can in your appointments to ensure that you have all the information in hand to help you make a good decision and to have any concerns allayed prior to coming in for surgery.
If any the consultation there are any further questions, these can be addressed to our admin team who will ensure that your specialist understands your concerns and comes back to you prior to the surgery. In addition to this, on the day of surgery, you will have an opportunity to see both the specialist and the anaesthetist prior to the operation that your child is going to have.
When your child is seen on the ward prior to any surgery, there will be an opportunity for further questions, consent will be taken and the limb marked that is due to be operated on.
When the time arrives, one or both parents can accompany their child to the operating theatre with the ward nurse.
Once your child goes off to sleep you can return to the ward to wait for your child. At times, there is even time to go out for a coffee.
When the operation is over and your child is in the recovery area you will come down to collect your child with a nurse, and your child will be taken back to the ward.
It is quite common and normal for your child to be disorientated at times after an anaesthetic and go off to sleep on return to the ward.
The time waiting for the procedure can seem rather long and is often longer than the operation time, and so please do not be concerned – but if you are worried about what is happening when your child is away from you in the operating theatre, please do speak to one of the nurses on the ward.
Most children come to hospital on the day of surgery and are reviewed by the specialist surgeon and the anaesthetist on the morning of surgery. They are also reviewed by the nursing team.
NIL BY MOUTH
Still water can be taken 2 hours prior to admission. However, no food must be taken by mouth for 6 hours prior to the surgery, and we generally mean 6 hours prior to the arrival time at the hospital.
have more questions?
A member of or team will be happy to answer any of your questions. Please complete our contact form below and a member of our team will be in touch to answer your questions or concerns.